The key attributes to providing a security presence. Observe. Monitor. Assess the situation. The ability to adapt if the situation or environment changes. Verbal engagement and communication. Approachable (personal manner and appearance). Helpful. The ability to de-escalate and manage any situation. Knowledge. Composure. Being able to manage any situation, allowing others to feel at ease with your presence, you have the situation under control and have their best interests in mind while undertaking your duties.