The role of concierge/reception desk personnel requires skill sets comprising of reception-based skills and security knowledge as a first point of contact presence to meet and greet staff and visitors in a building or office environment.
Concierge/reception desk personnel are a first point of contact presence upon staff and visitor arrival, managing potential safety and security situations as unauthorised access to ensuring the safety of staff and visitors on site.
Artus Group ensures concierge/reception desk personnel have the skill sets required to answer phones as a first point of external or internal communication along with skills in sending emails as a more convenient method to communicate with staff, vendors or the public in relation to business enquiries.
A simple good morning or good afternoon upon arrival, along with a professional engaging presence, sets the standard to ensure staff and visitors feel welcomed, providing a level of professional service and courtesy upon arrival.